Changes or returns are not accepted for causes not attributable to SNEAKERSADDICT: size changes (for this SNEAKERSADDICT gives all the information and instructions on measurements to the client), error of the client when placing the order or change of opinion of the client, as well as customer perception regarding colors or sizes.
Returns are not accepted unless the product arrives in broken condition. In this case, you must contact us at the following 24 hours upon receipt of the order with email@example.com, indicating the defect or defect of the product (attaching images of said defect or defect), along with your personal data and order number. SNEAKERSADDICT reserves the right to reject returns reported outside the stipulated period of 24 hours.
SNEAKERSADDICT will be responsible for all shipping costs and the subsequent delivery of the new product / s, provided that once they are examined, the existence of defects or defects in them is confirmed. The return or replacement of the item will be made as soon as possible and depending on the availability of stock. In the event that this product is out of stock, SNEAKERSADDICT will send you a purchase voucher for the value of the defective product and will refund the shipping amount in the event that you paid it. In the case of purchases over € 30 there is no place to refund the shipping costs since SNEAKERSADDICT took care of the shipping.
Returns for factory defects or within warranty
The User may return SNEAKERSADDICT at no cost. any product purchased on the Website and that presents a defect that: (i) makes it inappropriate for the use for which it is normally intended, (ii) reduces its quality or the possibility of its use, or (iii) does not offer security that due to its nature it is normally expected of it and its reasonable use, and that they are within the warranty period.
Taking into account the origin of the contracted products, the User will have a period of one month, from the date they receive the products, to inform SNEAKERSADDICT about their dissatisfaction with them. SNEAKERSADDICT will not be responsible in the event that this period is exceeded.
The return of products that present factory defects will not have any additional cost for the User.
To formalize the return, the User must contact SNEAKERSADDICT within the period of one month, through the following email: firstname.lastname@example.org identifying the product or products subject to the return, attaching a photograph or video where show the defects and a detailed report of the defects found in them.
Once SNEAKERSADDICT receives the documentation and evidence from the User, it will inform you within 3 to 5 business days whether or not to proceed with the return of the product.
In the event that the return proceeds, SNEAKERSADDICT will indicate to the User the way of delivery or shipment of the defective product to its offices / warehouses.
Once the product is received and defects are evaluated, SNEAKERSADDICT will give the User the possibility of exchanging the product for another with the same characteristics, unless this option is objectively impossible or disproportionate for SNEAKERSADDICT.
In the event that due to lack of inventory it is not possible to proceed with the shipment of another product with the same characteristics, the User may choose to terminate the contract (that is, return the amounts paid) or request the shipment of another model that he voluntarily chooses.
The delivery of the product with the same characteristics or the new model chosen by the User, as appropriate, will be made within a period of 7 to 15 business days, from the date that SNEAKERSADDICT confirms with the User the change of the defective product or shipping the new model.
The change, the shipment of a new model or the termination of the contract, will not imply additional costs for the User.
If the User terminates the contract, SNEAKERSADDICT will refund the full value of the amount paid to the User for the purchase of the defective product (including shipping costs). The refund will be made with the same payment method of your order.